Providing Feedback and Discussing Complaints
Most concerns are best resolved through a direct, respectful conversation with your clinician. If you believe additional action is needed, we have provided the information below to guide you through filing a formal report in accordance with Texas requirements.
If you’ve had a positive experience and would like to show your support, you are welcome to leave a Google review for Authentic Life Counseling. We also value feedback and constructive criticism—please contact us anytime at info@AuthenticLifeCounseling.net.
Business Violation Concerns
If you believe you have been a victim fraudulent business practices in the State of Texas please contact the Attorney General's Office to file a consumer complaint.
Click here to learn more about your consumer rights.
https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/
License Violation Concerns
If you believe a clinician has violated their code of ethics and/or scope of their licensing regulations, please contact the licensing board. Click here to access the Texas Code. Texas Behavioral Health Executive Council 1801 Congress Ave., Ste. 7.300 Austin, Texas 78701 (512) 305-7700 Investigations/Complaints 24-hour, toll-free system - (800) 821-3205 https://bhec.texas.gov/contact-us/
Request records
You are entitled to request your records at anytime. According to Texas Law we are required to retain your records for 7 years, or 5 years after a former child client has turned 18. Please contact your therapist directly to request records.
Administrative charges will apply.
Good Faith Estimates
Under the "No Surprises Act," as of January 1, 2022 medical facilities are required to provide a "Good Faith Estimate" to patients not planning to use insurance. This Good Faith Estimate shows the costs of items and services that are reasonably expected for your health care needs for an item or service. Please let your provider know if you plan to seek services as a self-pay client, and this can be provided to you. For more information go to: https://www.cms.gov/nosurprises.